Change of Information
Changing an Order:
11x17 Inc. can change your order at any time before giving the package to the carrier driver.
11x17 Inc. prides itself on quick turnarounds and order process time, so your timely response is appreciated.
Order Process Time
Changing an order before Shipping
In most cases you can call us with in hours of placing your order and we will be able to change your order with no additional fees. In certain cases, a fee may be required, especially when special packaging has been requested or required.
Changing an order while in Transit
11x17 Inc. can cannot change the contents of an order once the package is in transit. 11x17 Inc. can change an address by using UPS Delivery Intercept. UPS's Delivery Intercept can re-route a package to another location for an additional fee of $15.00 per package. UPS Delivery Intercept services are at the request of the customer and any fees are paid by the customer and are not refundable.
Refusing a package at delivery
Refused packages are sent back to 11x17 Inc. and any additional service fees are payable by the customer including round trip shipping and handling cost. Once the package is received by 11x17 Inc. it then subject to our return policy.
Missing or Incorrect Information
Once an order is packaged the shipping department will attempt to create the shippinglabel. If the information provided is incorrect or incomplete, 11x17 Inc. will notify the customer of the information problem. The order will be placed on hold until the correction is received. Rush, and Express orders are no exception to this policy.