11x17 Inc. inspects all merchandise prior to shipping

11x17 Inc. visually inspects our products prior to shipping. Products that are manufacture by 11x17 Inc. are usually inspected many times before given to the carrier. 2 Drawer Vertical Filing Cabinets (1117-2D-VF) are removed from OEM packaging and inspected for defects, and damages. An inspection verification sheet will be filled out and attached to the filing cabinet.


What are damages during transit

When merchandise is damaged while in the care of the delivery carrier. Please be aware that 11x17 Inc. can only claim on packages that were shipped on 11x17 Inc. corporate shipping account. If you chose to ship products on your personal account the damaged claim will need to be filed on your behalf, and please keep in mind all claims may not be approved.


How 11x17 Inc. takes measures to prevent damages

11x17 Inc. has developed relationships with its vendors to acquire quality packaging equipment and goods. 11x17 Inc. packages the majority of our products in a premium 275lb corrugated box. 11x17 Inc. uses inflatable air pillows for void filling to reduce the amount of pressure on our products as well as not having to use "messy" Styrofoam peanuts. 11x17 Inc. carefully packages products by hand and uses scrap cut material to reduce paper waste, helping the environment.


Reporting damages

11x17 Inc. wants every customer to have a great purchasing experience. 11x17 Inc. knows that our customers are the very best and occasionally merchandise is damaged while being handled by the delivery carrier. We ask that our customers inspect the merchandise at delivery and report all damages within 5 business days. Should you notice the damage while the delivery driver is present please note with the driver at that time. Please call us at (903) 541-0100 or email us at sales@11x17.com


What will 11x17 Inc. require from our customers

Please have the following information:

  1. Order ID Number provided on packing slip
  2. SKU Numbers of damaged merchandise
  3. The Total of all merchandise that is damaged
  4. The tracking number on the package label that contained damaged merchandise
  5. Please keep the carton that the damaged merchandise was received in
  6. Occasionally 11x17 Inc. will ask to provide digital images if available.

Expected process of handling a damaged claim with 11x17 Inc. (EXCLUDES SHIPPED COLLECT)

Customer calls 11x17 Inc. and reports damaged merchandise

11x17 Inc. will offer a replacement or reimbursement for damages

11x17 Inc. will ship replacements the same day if possible

11x17 Inc. will reimburse customer within 3 business days

11x17 Inc. will contact the carrier (UPS) and request a claim

Customer should repackage the merchandise back into the original packaging, to await pickup from carrier (UPS)

Carrier (UPS) will contact the receiver (you) for a description of the damages

Carrier will collect damaged merchandise from the receiver (you)

Occasionally the carrier will return the damaged merchandise back to the receiver to discard

11x17 Inc. might ask that instead of discarding the damages, to ship the merchandise back to 11x17 Inc. at which 11x17 Inc. will provide call tags.


Expected process of handling a damaged claim with 11x17 Inc. shipped collect on customers account

Customer should call the carrier and process the claim themselves.

11x17 Inc. can help the customer in filling out the necessary paperwork in an continuing effort to provide superior customer service.


How to be reimbursed for damages (EXCLUDES SHIPPED COLLECT)

 

Options 11x17 Inc. will offer when a Credit Card or a E-Check was the payment method

  • Issues a refund of the amount of the cost of goods back to the original credit card
  • If damaged merchandise is still functional we may offer a discount to keep products
  • Ship replacements to the customers using UPS Ground

Options 11x17 Inc. will offer when a purchase order was the payment method

  • Issues a credit on the original invoice purchase order for the amount of the cost of goods.
  • If damaged merchandise is still functional we may offer a discount to keep products. Discount will be applied to the original invoice.
  • Ship replacement to the customer using UPS Ground.

Options 11x17 Inc. will offer when Google Check Out or PayPal was used as a payment method

  • Issues a credit on a credit card for the amount of the cost of goods. (We do not issue credit back via Google or PayPal)
  • If damaged merchandise is still functional we may offer a discount to keep products. Discount will be applied same as above.
  • Ship replacement to the customer using UPS Ground.

Options 11x17 Inc. will offer when a check was mailed or the order was pre-paid prior to shipping

  • Issues a refund of the amount of the cost of goods to an approved credit card.
  • If damaged merchandise is still functional we may offer a discount to keep products. Discount will be applied to the original invoice.
  • Ship replacement to the customer using UPS Ground.

What 11x17 Inc. will not reimburse or refund

11x17 Inc. does not refund or reimburse shipping and handling charges.

11x17 Inc. does not refund or reimburse lost or stolen packages.