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FAQ

Does 11x17 manufacter the product? Yes, we do.
Do we ship outside of the U.S. ? Yes, we ship almost everywhere.
Do we make custom orders? Depending on the demand, we can complete most requests.
What is our poly material made of? Durable, flexible, and lightweight polyethylene.
Is the size of the binder measured by the ring or the spine? 11x17 products are measured by the ring.
How do I know if an item is in stock? The item will be available online or call customer service.
What is the return policy? As long as the order is over $25.00 the customer has 30 days to return unused products. The customer also has to have a RA (Return Authorization) # issued.
Can we drop ship? Yes, we can drop ship to just about any address.
What type of payments do we except? Visa, MasterCard, American Express, Discover, Check.
When is the soonest I can receive my order? Next Day, on Business days.
Where is 11x17 located? Jacksonville, Texas.
Does 11x17 Inc. have a minimum order policy? No, unless you are placing a custom order.
Can I purchase the ring or clip by itself? Yes, you can.
Why do we make dividers in extra long? To accomodate our sheet protectors.
What does Archival and Non-Archival mean? Archival quality means the material used will not destroy your documents over time. Non-Archival can damage documents over time and may absorb ink from documents as well as acid. Documents printed on Laserjet printers will adhere to Non-Archival items.
What does ship collect mean? Ship collect is when the customer has their own UPS/FED EX account and would like for us to have the shipping billed to their personal account.
Do report covers come with the fasteners? Yes, they come with 10 Fasteners. You may choose to purchase screw posts to use with these binders also.
I ordered 5 tab dividers and I only received 3 tab dividers, why? Flip half of banks 1 and 2.
Can I use the caster base with my 2-drawer filing cabinet? No, the caster base is used with the 4 drawer file cabinets only.
What makes 11x17 Inc. binders better? Our binders are made of top-quality materials and have extra length for tab dividers or sheet protectors to protect them from wear and tear, and keep them safely inside the cover. Our vinyl binders have thicker chipboard and three layers of vinyl in a heavy-duty rib hinge. Our products are designed for everyday use and from recommendations of actual users.
What is a poly binder? Polyethylene and polypropylene, single-sheet construction with scored hinges. Available in different thicknesses and are sometimes called "soft", "flexible" or "plastic" binders.
What is a heat-sealed binder? Chip board with vinyl sealed edges around the board and a ring mechanism attached.
What is a turned-edge binder? Cloth or paper-backed material glued to chip board with a ring mechanism attached.
What is standard 3 - ring spacing? 4.25" center to center, with 8.5" center to center of outside rings.
How much will a binder hold? The capacity requirement is determined by the quantity, weight (thickness) of the sheets and other inserts. The build-up of sheet protectors, indexes, expansion, and the possible future addition of miscellaneous literature should be considered. Reinforcement used at the binding edge, scored indexes, or dividers will tend to cause a build-up and increase the overall capacity requirements. To extend a binder's life expectancy we recommend the following maximum loading,this is only a guideline. All measurements are approximate. Overloading binders places undo stress on the mechanisms and should be avoided to extend the life of your products.
What is the difference between 11"x17" and 17"x11"? 11"x17" indicates sheet size, the binder has rings or fasteners on the 11" end. It is not the actual size of the binder. 17"x11" indicates the binder, divider or sheet protector has the ring or holes on the 17" side. It is not the actual size of the binder.
Are sheet protectors ARCHIVE QUALITY? Yes, item #556600 & #656600 are made of Polypropylene, an Archival Quality Material.